Dec. 11th, 2014

zanzjan: (manuscript)
(See previous post):

Dear Campbell's

I am one of many people with a potentially lethal allergy to a common ingredient that is not one of the "big eight" allergens as defined by the FDA. Often, the ingredient I am allergic to (peppers) isn't listed in product ingredients lists at all, but is lumped under the ambiguous, aggregate term "spice". As you can imagine, this makes it particularly difficult to know what foods are safe for me to eat. I am writing to you to request that you consider disclosing the full ingredients of your products on the label, in order to help those many people with non-standard, life-threatening allergies shop safely.

Thanks for your consideration,

Me.


----
Campbell's:

Dear Ms. Palmer,

Thank you for contacting us about our Campbell's soup products.

Unfortunately, we're not able to supply you with a definitive list of products that do not contain peppers in natural flavorings at this time.

Product recipes change frequently and ingredients are periodically added and replaced. This makes it difficult to maintain an updated list of products that either contain or lack a particular ingredient. If you have questions about a specific product, please refer to the ingredient statement on the package for the most current information.

Thank you for visiting the Campbell Soup Company website.

Campbell Soup Company Web Team
DAY/cl

006847592A

----

Hi, I would be glad to reference the ingredients labels on your products if you would so kindly explicitly list all the ingredients ON said label, which was my initial request.

Thanks,

-Suzanne
zanzjan: (manuscript)
I should mention that I had a massive allergic reaction to a Weight Watchers product about six months ago. At the time, I wasn't aware that red pepper could be included under "spice". I called their consumer hot line to find out what was in "spice" and they couldn't even tell me.

I wrote the company a letter about it, and got no response whatsoever. Even though, you know, they could have killed me.

That was sort of the start of emailing cos about "spice" and "natural flavorings". Would love to hear from anyone else out there who has severe allergies to something that falls under either of those umbrellas.

I get that you can't patent recipes, but if you use good quality ingredients and aren't a company of douchebags, I don't think there's as much risk to someone undercutting you as the paranoia seems to think. And. frankly, a great way to build (or increase) brand loyalty is to be seen actually caring about your customers.
zanzjan: (manuscript)
Also, yes, I'm trying to get back into LJ. It won't load for me at all from home (dialup internet) and at work I tend to be busy, but I'm making more effort to check in here regularly, and not just to bitch about the unsympathetic many-headed beast that is corporate american food corporations. (-:

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