zanzjan: (manuscript)
[personal profile] zanzjan
I should mention that I had a massive allergic reaction to a Weight Watchers product about six months ago. At the time, I wasn't aware that red pepper could be included under "spice". I called their consumer hot line to find out what was in "spice" and they couldn't even tell me.

I wrote the company a letter about it, and got no response whatsoever. Even though, you know, they could have killed me.

That was sort of the start of emailing cos about "spice" and "natural flavorings". Would love to hear from anyone else out there who has severe allergies to something that falls under either of those umbrellas.

I get that you can't patent recipes, but if you use good quality ingredients and aren't a company of douchebags, I don't think there's as much risk to someone undercutting you as the paranoia seems to think. And. frankly, a great way to build (or increase) brand loyalty is to be seen actually caring about your customers.
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