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home despot, part 2
Jun. 17th, 2007 06:43 pmEarlier I had said:
By the time I got home I had decided I wouldn't let this drop, so I called Home Despot's corporate offices and spoke to a customer service rep there and explained what happened and they were suitably appalled and apologized. They then called the store and argued with the manager for at least a half-hour, and the manager agreed (rather reluctantly, apparently) to give me a store credit for the lower price ($39.99), in the form of one of those little one-use debit card thingies. Only I have to drive the 20 miles *back* to the store again to sign for it. Of course, then I can use it at any other Home Despot, because I sure as hell am not ever spending another dime in that one again.
Well, I had occasion to be heading in that direction this afternoon and steeled myself to go in and get the gift card.
Nobody there had any idea what I was talking about, it wasn't waiting for at the service desk as I'd been told, there was no record of it, and they couldn't figure it out.
They claim they are going to mail it to me now, once they figure it out.
Grrrrrr.
Meanwhile, I went off to my local garden shop and bought a healthy, foliage-covered mountain laurel for the spot in my yard I've been slowly freeing from the prickerbushes.
By the time I got home I had decided I wouldn't let this drop, so I called Home Despot's corporate offices and spoke to a customer service rep there and explained what happened and they were suitably appalled and apologized. They then called the store and argued with the manager for at least a half-hour, and the manager agreed (rather reluctantly, apparently) to give me a store credit for the lower price ($39.99), in the form of one of those little one-use debit card thingies. Only I have to drive the 20 miles *back* to the store again to sign for it. Of course, then I can use it at any other Home Despot, because I sure as hell am not ever spending another dime in that one again.
Well, I had occasion to be heading in that direction this afternoon and steeled myself to go in and get the gift card.
Nobody there had any idea what I was talking about, it wasn't waiting for at the service desk as I'd been told, there was no record of it, and they couldn't figure it out.
They claim they are going to mail it to me now, once they figure it out.
Grrrrrr.
Meanwhile, I went off to my local garden shop and bought a healthy, foliage-covered mountain laurel for the spot in my yard I've been slowly freeing from the prickerbushes.
