Nov. 16th, 2007

zanzjan: (bent nail)
Never order a damned thing from Wayside Gardens. I ordered a magnolia from them three and a half years ago now and they still haven't managed to ship it to me.

  • First, they shipped me the wrong tree.
  • When it flowered in a very unmagnolia-like fashion I called them and they said they'd had a "labelling problem" at the nursery and that they'd ship me out a replacement right away.
  • Then it was back-ordered.
  • Then it was back-ordered again.
  • Then it went up in price so they cancelled my order and issued me a merchandise credit for the original amount, but didn't tell me that. I called them when my tree didn't arrive and they wanted me to pay the difference between the old price and the new. After some arguing they gave in and got it back on order.
  • ...on back-order.
  • I called this spring and they said fall for sure.
  • I called this fall and they said, "Great news, your magnolia is going to ship to you in the next few weeks!"
  • No magnolia arrived.
  • I called them again just now. Back-ordered until spring.

    Three and a half fucking YEARS. Come on, people!

    I really want my magnolia, it was a special variety I've not seen or found anywhere else. Failing that, I want my money back -- what would I do with a merchandise credit from a company that can't even get one order right?

    Bah!
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